Pieces of Heaven Jewelry Design
Ordering/Shipping/Returns

If you see a piece that you are interested in, please contact me either via e-mail or phone me at 831-659-1040, and I will be happy to discuss purchasing information. Some of the pieces shown on my web site are no longer available, but oftentimes I can duplicate the piece.

ORDERING, SHIPPING and RETURN POLICY
If you are unhappy with your purchase, I am happy to exchange for store credit. Please e-mail me within 3 days of receipt if you are unhappy with your item, and we will work out the exchange. Customer is responsible for postage fees to mail back.

If your necklace or bracelet needs to be sized down, I am happy to do so at no charge. If it needs sizing up, there will be a small charge for extra material.

SHIPPING
I generally ship within 24 hours of purchase by Priority Mail. International orders are shipped Global Priority. Domestic items should be received within 2 to 3 days.

For all domestic orders I ship either Priority Mail or First Class. International orders are shipped First Class Air.

CONTACT INFORMATION
The best way to reach me is by e-mail or phone me at 831-659-1040. I will always promptly reply.

Mailing address:
Shelly Thelen
P.O. Box 221
Carmel , CA 93921

PAYMENT METHODS:

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PAYPAL
CASHIERS CHECK/MONEY ORDER
PERSONAL CHECK (if paying by personal check, I will mail item as soon as check clears the bank)